Shipping policy
Shipping Policy
Thank you for shopping with Pump Sauce! We work hard to get your order packed safely and on its way as quickly as possible. Please review our shipping information below before placing your order.
Order Processing
Orders are typically processed and shipped within 1–2 business days after your order is placed.
Business days are Monday through Friday and do not include weekends or major holidays. During product launches, sales, holidays, or periods of unusually high order volume, processing may take slightly longer.
Once your order has shipped, you will receive a confirmation email with tracking information.
Shipping Options & Delivery Estimates
Shipping options and estimated delivery times are displayed at checkout based on your order and delivery address.
Standard Shipping: Estimated delivery within 5–7 business days.
Expedited Shipping: Faster shipping options may be available at checkout for an additional charge.
Delivery estimates include estimated carrier transit time and may not include our 1–2 business day fulfillment time unless otherwise stated at checkout.
Free Shipping
Free standard shipping may be available on qualifying orders or during promotional periods. Any applicable minimum purchase requirements will be displayed at checkout.
If you select free shipping, we reserve the right to choose the shipping carrier and service used to deliver your order.
Expedited Shipping
Selecting an expedited shipping service speeds up the carrier transit time after your package has been shipped. It does not necessarily shorten our 1–2 business day fulfillment time.
For example, selecting a 2-day shipping service does not guarantee that your order will arrive two days after it is placed.
Tracking
Once your order ships, tracking information will be sent to the email address or phone number provided at checkout.
Please allow up to 24–48 hours for tracking information to update after receiving your shipping confirmation.
Shipping Delays
Once a package has been transferred to the shipping carrier, delivery times are outside of our direct control.
Carrier delays caused by weather, holidays, service disruptions, incorrect addresses, or other circumstances may occasionally occur. Estimated delivery dates provided by Pump Sauce or the shipping carrier are estimates and are not guaranteed unless specifically stated otherwise.
Incorrect or Incomplete Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
If you notice an error in your address, please contact us as soon as possible at support@pumpsauce.com. We will do our best to make the correction before the order ships, but we cannot guarantee changes once an order has entered fulfillment.
Pump Sauce is not responsible for packages delivered to an incorrect address provided by the customer.
If a package is returned to us because of an incorrect, incomplete, or undeliverable address, additional shipping charges may apply to have the order reshipped.
Lost Packages
If your tracking information shows no movement for an extended period or you believe your package has been lost in transit, please contact us at support@pumpsauce.com so we can help investigate the shipment with the carrier.
Packages marked Delivered by the carrier are considered delivered. If you cannot locate a package marked delivered, we recommend checking around the delivery location, with household members or neighbors, and contacting the carrier.
We will do our best to assist with carrier claims when applicable.
Damaged Orders
If your order arrives damaged, leaking, or otherwise unusable due to shipping damage, please contact support@pumpsauce.com as soon as possible after delivery.
Please include:
- Your order number
- Photos of the damaged product
- Photos of the shipping box or mailer
- Photos of the shipping label
Please keep the original packaging until the issue has been resolved, as the shipping carrier may require photos or additional documentation for a claim.
Eligible damaged shipments may be replaced or otherwise resolved at our discretion.
Stolen Packages
Pump Sauce is not responsible for packages that are lost or stolen after the shipping carrier has confirmed delivery to the address provided at checkout.
If you believe a delivered package was stolen, please contact the carrier and check with others at the delivery location. You may also contact support@pumpsauce.com, and we will assist with any available carrier information when possible.
Returned or Refused Packages
Packages that are refused, unclaimed, or returned to sender may be subject to additional shipping charges.
Original shipping charges are non-refundable unless the return was caused by an error on our part.
Questions About Your Shipment
If you have any questions or concerns regarding your order or shipment, please email support@pumpsauce.com and include your order number so our team can assist you as quickly as possible.
